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Alternative Digital Channels Officer at Exim Bank | Ajira Tanzania

getfulljobNovember 5, 2024

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Alternative Digital Channels Officer at Exim Bank in Dar es salaam region.

Alternative Digital Channels Officer Job Description

Alternative Digital Channels Officer needed.

Job Description
To implement the bank’s alternative channels strategy with a specific focus on cards (Prepaid & Debit), mobile banking and Internet banking in coordination with the branches network to increase registration/adoption and usage.

Roles & Responsibilities
=Research, analyze, propose, and implement solutions for all three products (Mobile banking, cards & Internet banking by working with product development teams

=Negotiate and maintain cooperation and partnership agreements with service providers, card schemes, and other financial institutions.
=Establish and achieve annual sales and activity targets for all three products in line with the marketing plan.

=Build, maintain, and improve efficient and user-friendly services on all three product platforms (Process Improvement).
=Measure and analyze customer satisfaction feedback by regularly working with the Contact center team on research activity and responding appropriately.

=Responsible for effective enterprise-wide dissemination of knowledge of the three products.
=Managing the service quality within cross-functional departments (delivery time, knowledge, friendliness, efficiency, transparency).
=Prepare, agree and be responsible for all components of the budget for Cards (Prepaid & Debit), Mobile banking & Internet banking.

=Engage with branch network to grow the portfolio, coordinating with partners and driving activation programs for respective card portfolios, mobile banking & internet banking.
=Develop, analyze, and interpret product-related MIS reports and act as appropriate.
=Monitor industry trends and evaluate both financial institutions and non-traditional competitor practices and pricing.

=Ensure that all activities are aligned with Exim’s retail strategy and segmentation rules.
=Value management for all three product marketing activities (Acquisition costs, Break Even, Pay Back).
=Managing by standards (process design, reports, P&L, calculations, concepts, etc.).

QUALIFICATION AND EXPERIENCE REQUIRED
=Professional certificates (Bachelor ‘s degree or its equivalent in Finance, Business Administration, or related field from a recognized institution).

=At least 3 – 5 years of work experience in the Insurance Industry with a key focus on Alternative Channels.
=Excellent knowledge of insurance products and processes, regulatory requirements as well as the ability to drive business performance and revenues.

=Good understanding of customer segmentation and needs as well as an in-depth knowledge of distribution channel strategies.
=Visible excellent communication (written and verbal) and negotiation skills.
=Demonstrated integrity and ethical standards.